Frequently Asked Questions

Tutoring is available through the Academic Success Center (ASC) in person and virtually/online thorugh D2L (click "24/7 Tutoring" in your D2L course's nav-bar), including a writing consultation. Walk-ins are welcome; appointments are available and preferred. Contact the ASC by phone or email.

On the myNFC Portal (my.nfc.edu) click:

• "Create/Forgot Password" and follow the prompts.
• "First Time User Tutorial" to be walked through step-by-step.

No!

Physical items can also be picked up from and returned to the NFC Live Oak and Perry Locations, it just might take us a day or so to arrange transport of the item(s).

We also have a dropbox by our patio windows for easy return 24/7.

There's a few possibilities:

1. There's an outage of some kind.
2. Your information was just recently added and hasn't synced yet. Try again in a few hours or the next day if you are brand new.
3. Something in your information is incorrect (like a missing ZIP code, for instance) and we need to fix it to prompt the sync.
4. Your WiFi network or device settings are blocking our content (common for dual enrolled students using high school devices at their high schools).

We encourage you to try troubleshooting before contacting NFC: clearing your history/cache/cookies, using a different browser, using a private/incognito window, using a different WiFI network, enabling pop-ups, etc.

Email details and screenshots to library@nfc.edu. We will inspect and have the problem corrected if possible on our end.

During the first week of the semester, students can visit the NFC Library, Perry Location, or Live Oak Location (or Zoom with us) to receive help getting all set up for their classes, including:

• NFC login credentials, including Microsoft Authenticator for multi-factor authentication
• NFC student email
• D2L courses
• textbook access
• general NFC technology
• and more!

Plus, students get a free Pop-tart! Sometimes we also have a raffle available that students can enter.

Yes, we have some yearbooks from North Florida Junior College and Suwanee River Junior College. Contact us to set up an appointment so that we can pull the correct yearbooks out of our archives ahead of time.

We are actively working on scanning old yearbooks and similar archival materials to make them digitally accessible.

IDs are not required unless requested by staff.

Signing in:

• Community patrons and visitors should sign in at the front desk.
• NFC students must sign in at the computer kiosk when entering the ASC Tutor Lab regardless of whether they are getting tutoring or just studying.
• NFC students and employees do not need to sign in to access other parts of the building (the stacks, Conference Room, Study Zone, etc.)

We do not purchase textbooks, but we do have some textbooks in general Circulation (available for borrowing) and some on our Reserves shelf (for in-house use only).

We happily assist students with ordering and accessing their textbooks.

• NFC students can borrow books/e-books, audiobooks/e-audiobooks, CDs, DVDs, TI-84 graphing calculators, webcams, headsets, chargers (in-library use only), textbooks on reserve (in-library use only), outdoor chairs (on campus use only), umbrellas, and more.
• NFC Employees can check out most items too.
• Community patrons are limited to books, audiobooks, CDs, and DVDs.

For full details and loan periods, see our Library Guidelines.

Community patrons from NFC's six-county district may utilize our 24/7 Wifi, books, audiobooks, CDs, and DVDs. They may make themselves at home in our stacks, seating areas by the patio windows, and on the patio itself.

The Tutor Lab, Study Zone, computers, and printers are reserved for students. Community patrons may find more help and resources available through their local public library.

Learn more about community patrons in our Library Guidelines.

The Library has roughly 30,000 physical items and hundreds of thousands of digital materials.

• General Circulation - Thousands of titles to support NFC's academic programs and general knowledge or leisure reading.
• Audiovisual - Thousands of DVDs split into two groups: academic (arranged by call number) and entertainment (arranged alphabetically by title). We also have some CDs and audiobooks.
• Children's Collection - Limited compared to your local public library.
• Florida Collection & Florida Reserves - Books about Florida or by Florida authors.
• Periodicals - Recent magazines and local newspapers are available at the circulation desk.
• In storage - These must be found in the Library Catalog and/or asked for specifically for library staff to retrieve from storage for you. They are for in-house use only.
  • Archives - NFC yearbooks and other archival materials. Library staff can retrieve specific items from storage for you, but they cannot leave the building. We are actively working on scanning some archival materials to make them digitally accessible.
  • Reference - Encyclopedias and more.
  • Reserves - Textbooks and other items faculty have asked to be added to this collection.
• Digital materials - NFC students and employees can access e-books, e-audiobooks, videos, audio files, images, articles, journals, and more through our Library Databases and Library Catalog and Discovery page.
• Other libraries - NFC students and employees can request digital and physical items from the other public Florida colleges and universities via UBorrow Requests through our Discovery page.

Yes! All of our online resources, including "24/7 Tutoring" on the D2L nav-bar, our Library Catalog & Discovery page, and our tutorials are available anytime.

Don't forget the Library also stays open later that the rest of the main campus during Spring and Fall terms on Monday-Thursdays.

Students between terms

As long as you are registered for the next term, we consider you an active student. You may therefore utilize everything in the building like normal, and we can manually give you access to our online resources if you are unable to access them.

Graduates & Retirees

Once you leave NFC, we consider you a community patron, so our computers/printers are off limits with few exceptions for NFC-specific purposes (like requesting an NFC transcript online). Likewise, you will not have access to most online library resources. However, if you need to retrieve something (like a resume you created and saved in one of our databases), we can do our best to give you temporary access to retrieve such things.

Check out periods vary by patron type and item type, but most items are available for two weeks at a time with one renewal. Learn more in our Library Guidelines.

You can just walk in and use any available study room, but you may also contact us to reserve a specific one at a specific time.

Your best bet is to start with the Library Catalog & Discovery page and click the tutorial "Watch: How to Use the Catalog."

You can also peruse our library pages to learn about search tactics, finding an article, and more.

Contact the library for additional research assistance.